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Yes! Training is critical if you are to quickly realise the benefits of SmartTrade. We won't sell SmartTrade without a commitment to training, as our experience is that cutting corners on training usually leads to an unhappy customer.
We recommend that new users commit to 3 to 4 hours of training, which includes the initial setup of preferences, typically sessions of about an hour each over say a two week period. The advantages of breaking the training into hour long sessions are that the user has time to experiment and determine specific areas that need to be addressed, and sessions can focus on different functional areas (job management, administration etc.)
When we release a new version, usually once a year, we suggest that users book an hour or two of refresher training. This covers the new functionality, and also provides the opportunity to deal with any ongoing concerns.
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