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Field Service Software New Zealand, Field Service Software Australia

Freephone Australia:
1800 350 495

Freephone New Zealand:
0800 EASYHELP (327 943)

Email: info@smarttrade.biz

Field Service Software

Field service software from SmartTrade allows service businesses to significantly improve productivity, both for field and office staff.

With field staff, a small increase in billable hours will quickly pay for the costs of SmartTrade and the associated hardware and data plans. As an example (based on an appliance service firm), if equipping a technician with SmartTrade Mobile® and a PDA results in average of one more job each day, the payback in the first year is between 5 and 6 times.

SmartTrade improves field staff productivity in various ways:

  • Keeps the technicians in the field and out of the office. They spend less unproductive time driving to and from the office, and less time in the office itself. With higher fuel costs and increasing traffic congestion in many cities, this can be a significant saving.
  • Reduces the amount of non-billable time technicians spend doing paperwork administration. With SmartTrade Mobile®, they do their job and timesheet entry on site.
  • Allows a graphical (electronic whiteboard) view of technicians and jobs, improving scheduling efficiency.
  • With SmartTrade Mobile®, field technicians can view their jobs in Outlook on the PDA, allowing them to organise their time more efficiently.
  • Field staff equipped with SmartTrade Mobile® can enter materials, time and notes on site, reducing the likelihood of forgetting or misplacing key information. As one satisfied user said "I don't write notes on the walls of the building site any more".

SmartTrade also increases the productivity of office staff. Managers spend less time on administration and can, with the right setup, manage the business from the field. To quote Mike Barr of Barr Electrical Ltd (Hamilton, NZ), "I can now work on my business, not in it. We work smarter, not harder".

Clerical staff spend less time on manual tasks such as entering timesheets and processing supplier invoices. With SmartTrade Mobile®, customers can be invoiced and the payment collected on site, reducing the workload in the office involved in generating and sending out invoices.

For service businesses with field staff, SmartTrade is the smart choice for field service software.