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Job Tracking Software New Zealand, Job Tracking Software Australia

Freephone Australia:
1800 350 495

Freephone New Zealand:
0800 EASYHELP (327 943)

Job Tracking Software

Job tracking software by SmartTrade allows service businesses such as electrical contractors and plumbing contractors to greatly improve the way they manage their workflow, with significant benefits in terms of customer service and increased profitability.

Many service businesses have a patchwork of disconnected systems, including computer applications, manual processes and perhaps spreadsheets. Typically the financial processes are computerised via an accounting package, but the front-end operational processes, such as logging customer inquiries, managing jobs, ordering materials, and recording employee time, are largely manual. The norm is a paper intensive environment, with duplicated and dispersed data, and limited management information. From a risk perspective, usually only one or two individuals understand the processes, and there is little up-to-date documentation.

Owners and managers of service businesses are increasingly seeking to computerise and integrate their business processes. Some wish to improve customer service, become more efficient and make more money. Others are driven by the desire to escape the paperwork tsunami and spend more time with the family (or fishing). Or it may be a matter of necessity - a key customer implementing supply chain management may force a business down this path.

SmartTrade Office allows service businesses to track jobs easily and comprehensively. Benefits are:

  • Any job record can be accessed quickly using SmartTrade's powerful searching tools.
  • Users can see the status of jobs, either via a form view or via the SmartTrade graphical calendar and timeline views (an electronic whiteboard).
  • Job information is maintained in a central database, accessible by any authorised person, not on desks and in filing cabinets. No more shouts of "Who's got the @#$ file on their desk!"
  • With a wirelessly connected laptop, managers can access the central database from the field.
  • The history feature records the progress of jobs, which is very helpful in dealing with customer queries.

SmartTrade Mobile®, which runs on Pocket PC mobile devices (PDAs), improves job tracking for field technicians. Jobs can be dispatched to technicians in the field, accompanied by appointments that are imported into the Outlook calendar on the PDA.

SmartTrade is the smart choice for job tracking software.